499b Privacy Policy —
Your Information Is Completely Safe

1 Identity Information

When you create an account on 499b or contact us, we may collect the following identity information:

• Full name (in Bengali or English)
• Date of birth (for age verification — our services are for users aged 21+ only)
• National ID number or passport number (if required during the verification process)
• Email address
• Mobile number
• Your current residential address in Bangladesh

2 Financial Information

We store partial financial information for transaction processing. 499b currently accepts common payment methods used in Bangladesh — bKash, Nagad, Rocket, and bank transfer. We collect:

• The last few digits of mobile banking account numbers (not the full number)
• Deposit and withdrawal history (amount, date, method)
• Transaction reference numbers

We never collect or store your full bank account or mobile banking PIN/password.

3 Technical and Usage Information

Some technical information may be collected automatically while you use the 499b platform, such as:

• IP address and device identification information
• Browser type and version
• Operating system information
• Session duration and login activity logs
• Gaming activity information (games played, betting history)
• Information obtained from cookies and similar tracking technologies

4 Communication Information

When you contact us via our 24/7 live chat support or by email ([email protected]), information from that conversation may be recorded — primarily for the purpose of improving service quality and resolving disputes. This may include message content, and the date and time of contact.

5 Service Delivery and Operations

499b uses your information primarily for the following purposes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing welcome bonuses and promotional offers where applicable
• Determining and delivering VIP program benefits
• Preventing fraud and irregularities
• Implementing responsible gaming policies

6 Customer Support and Communication

Using your information, we:

• Resolve your questions and complaints
• Send important account-related notifications
• Inform you about changes to the platform or new policies
• Assist with resolving technical issues

7 Platform Improvement

We analyze aggregated (anonymized) data to improve 499b's services. This helps us understand which games or features are popular among players in Bangladesh, and where improvements are needed. No personal identity is ever revealed in this analysis.

8 General Policy

499b never sells your personal information to third parties. However, sharing information may be necessary in certain specific situations:

• Payment processors: Relevant information may be shared with the respective provider to complete transactions via bKash, Nagad, Rocket, or bank transfer.
• Technology service providers: Those who assist in managing the technical infrastructure of our platform may have access to limited information under contractual confidentiality.
• Game providers: Software providers such as Pragmatic Play, Spribe, and JILI may process information about specific game sessions, but only within the scope of gameplay-related data.
• Legal obligations: Information may be provided to comply with applicable laws or lawful instructions from authorities.

9 Third-Party Accountability

When we share information with any third party, we ensure through agreements that they also maintain equivalent standards in protecting your information. We require all our partners to comply with the values of this privacy policy and regularly review their standards.

10 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 499b uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure the core functions of the platform.
• Functionality cookies: To remember your preferences and language settings.
• Analytics cookies: To understand overall usage patterns and improve the platform.

11 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some core services of the 499b platform from working properly, particularly the login and transaction processes.

12 Technical Security

499b uses industry-standard technical measures to protect your information:

• SSL encryption: All data transmission between your browser and our servers is encrypted.
• Data encryption: Stored sensitive information is kept in an encrypted format.
• Access controls: Only authorized personnel have access to relevant information.
• Regular security reviews: Our systems and processes undergo regular security assessments.
• Firewalls and intrusion detection: Active systems to prevent unauthorized access.

13 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Even after an account is closed or becomes inactive, certain specific information (such as transaction records) may be kept for a defined period to meet legal and regulatory requirements.

14 Response to a Security Breach

If there is any possibility that the security of your information has been compromised, we will:

• Promptly investigate and remediate the incident.
• Notify affected users in a timely manner.
• Take the necessary steps to prevent such incidents in the future.

15 Right of Access and Correction

Regarding the information held in your account on 499b, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to have incorrect or incomplete information corrected.
• Deletion: The right to request deletion of your information in certain circumstances (taking into account any legal obligations).
• Restriction of processing: The right to request restriction of data processing in certain cases.
• Objection: The right to object to the use of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We will verify your request and respond promptly.

16 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from 499b, you can request to stop them at any time. However, important account-related notifications (such as security alerts and transaction confirmations) are separate from marketing — these cannot be turned off as they are an integral part of the service.

17 Policy on Minors

499b's services are for users aged 21 and above only. We do not knowingly collect or store information from minors. If we are informed that a minor has used or is using our services, we will immediately close that account and take appropriate steps to delete the related information.

18 Links to Third-Party Websites

The 499b platform may occasionally reference third-party services (such as game providers or payment services). They have their own privacy policies, and 499b is not responsible for those policies. We recommend reviewing the respective policies of any third-party service before using it.

19 Policy Changes and Updates

499b reserves the right to change or update this privacy policy at any time. For significant changes, we will post a notice on the platform and notify you at your registered email. Continued use of the platform after changes will be considered as your agreement to the updated policy.

20 Applicable Law

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any dispute regarding this policy will be resolved in accordance with the laws of Bangladesh.